(gentle instrumental music) – [Voiceover] You need to
know and understand your right to access your health
information and medical records. This short educational video
includes key information to help you better
understand your right to see and get your health information, including information on
associated fees, forms, and how long it could
take to get your records. – [Voiceover] Your right
to access or see and get a copy of your health
information is regulated by a law known as the Health Insurance Portability and Accountability Act of
1996, or HIPAA for short. HIPAA is designed to work for you. – [Voiceover] To be closer to her family, Hanna is moving from New York
to California in one month. To prepare, Hannah
schedules an appointment to see her primary care
doctor of 10 years, Dr. Allen, one last
time before she leaves. At the visit, Hannah
excitedly tells Dr. Allen the good news about her
move, but also mentions that she is worried about having to change her primary care doctor and
making sure her new doctor has all the information
about her health care for the past 10 years. During the exam, Hannah asks
Dr. Allen if she can have a copy of her health
information or medical record so that she can bring the copy to her new primary care
doctor when she moves. Dr. Allen stores her
patients’ health information in an electronic health record,
and she lets Hannah know that she can access much of
her medical records online to see and save her information
at any time and at no cost. She can also send certain
portions of her health record to someone else. Because not all of her health information can be accessed online,
Hannah asks Dr. Allen if she can get a copy of
the most important parts of her record sent to her via email. Dr. Allen tells her that she needs to fill out a form to request copies, and that there is a fee
for this type of request. – [Voiceover] There are many
options available to you to see and get your records. You have a right to get
your information by email, or as a paper copy through
the mail, for example. Your doctor also may have a
way for you to access parts of your records online for free,
through a web-based portal. Your doctor must try to
provide you with access to your records in the format you prefer: online or on a thumb drive. And if they can’t, they must work with you to find a format that is acceptable. – [Voiceover] At check-out,
Hannah fills out the form to get a copy of the most important parts of her medical record sent to
her private e-mail account. While it is free for Hannah to see and get her health information online through Dr. Allen’s
electronic record system, Dr. Allen’s staff informs Hannah that there is a limited fee
for electronic copies by email and informs Hannah of the approximate fee she will be charged. Dr. Allen’s staff also
briefly explains to her that sending her health information to an unsecure email account
could place her information at risk of being read or
accessed by someone else. Hannah informs Dr. Allen’s staff that she still wants her information sent to her private email account, so the staff lets her
know that she will receive her information by email at
the email address she gave them as soon as possible, but no
later than 30 days from today. Hannah sighs from relief
and leaves the office to move on to the other
preparations she needs to make for her cross-country move to California.

Leave a Reply

Your email address will not be published. Required fields are marked *